FAVOYU

5.1 Auto-Reject for Unapproved Quotes: Upon review of your custom purchase link or consolidated bag, our team issues an official price quote. If the Customer fails to approve or reject the quote within the designated response timeframe (supported by automated Drip Reminders on Day 3, Day 7, and Day 25), the system will automatically reject and cancel the order.

5.2 Auto-Reject for Unpaid Invoices: Once a quote is approved, the order enters Awaiting Payment. If payment proof is not uploaded within the defined invoice validity window, the system executes an automated cancellation (Auto-Reject).

5.3 Stock & Price Expiration Disclaimer: Favoyu is not liable for price fluctuations, merchant promotional expirations, or stock depletion by third-party sellers resulting from order cancellation due to customer response delays.

11.1 Carrier Responsibility: Physical loss, parcel damage, transit pilferage, or transport delays occurring after a shipment has been officially handed over to the courier and an international Air Waybill (AWB) has been issued are the legal responsibility of the respective logistics carrier, not Favoyu.

11.2 Favoyu's Facilitation Role: Favoyu shall act as your representative to formally lodge, pursue, follow up, and escalate claims directly with the freight vendor until an official investigation report and settlement are concluded.

To be eligible for damage or loss compensation claims, the Buyer MUST record a continuous unboxing video complying strictly with the following criteria:

1. Pre-Opening Condition: The recording must begin before any packaging tape, shipping straps, or cartons are cut or opened, showing the external physical condition of all 6 sides of the box.
2. Clear Shipping Label: The camera must clearly capture the Favoyu shipping label and international courier AWB barcode label.
3. Continuous & Unedited: The video must be one single, continuous take with zero pauses, zero cuts, and zero digital editing/filters.
4. Item Inspection: Each item must be removed from the master carton and unboxed on camera, displaying any defect, breakage, or shortage immediately.
5. 48-Hour Submission Deadline: The unboxing video and high-resolution photos must be submitted to Favoyu Customer Support within 48 (forty-eight) hours of the carrier tracking system marking the package as Delivered.

Failure to provide a continuous unboxing video meeting the above standards results in the automatic forfeiture of any right to claim carrier compensation or replacement.

13.1 Strict 1x24-Hour Customer Window: Customers may submit a refund request for any verified paid product (is_verified = true), regardless of whether domestic seller tracking has been issued, strictly within 1x24 hours (24 hours) from the exact timestamp payment was verified (payment_verified_at). Once 24 hours elapse, the refund button locks automatically.

13.2 Item-Level Granularity: Refund requests bind specifically to individual items, not the entire order. In a consolidated cart of 5 items, refunding 1 product leaves the remaining 4 products progressing normally.

13.3 Out-of-Stock / Discontinued Item Sourcing: If an ordered product is confirmed by the merchant to be permanently discontinued, out of stock, or unobtainable, Favoyu staff (Admin, Finance, or Superadmin) may initiate a product refund on behalf of the customer, bypassing the 24-hour customer window.

13.4 Standard Financial SOP Breakdown:

• Refunded to Customer: 100% of the item's Base Price + Handling Fee.
• Retained by Favoyu: Service Fee (non-refundable platform coordination charge for sourcing overhead).
• International Wire Transfer Remittance Fee: 100% Absorbed by Favoyu (Customer receives the net refund without any wire fee deduction).

14.1 Mandatory Detailed Bank Form: Customers must accurately furnish complete banking credentials:

• Beneficiary Full Legal Name (matching the uploaded KYC identification document exactly).
• Beneficiary Residential Address and Country.
• Bank Name, valid 8 or 11-character SWIFT / BIC Code.
• International Bank Account Number (IBAN) or domestic Account Number.
• Local Routing Code / BSB / Sort Code (where mandated by destination country banking regulations).
• Target Payout Currency (USD, SGD, MYR, EUR, AUD, IDR, etc.).

14.2 Customer Liability for Banking Typographical Errors: Favoyu is not liable for delayed payouts, funds returned by intermediary clearing houses, or funds misrouted due to typographical errors, transposed account numbers, or inaccurate banking details supplied by the Customer. Any investigation or recall fees levied by commercial banks will be charged to the Customer.

• Narcotics, psychotropic substances, prescription drugs, and illegal chemicals.
• Firearms, firearm parts, tactical knives, ammunition, explosives, and replica weapons (airsoft).
• Cash, bearer negotiable instruments, counterfeit currency, and bullion gold.
• Endangered flora and fauna protected under CITES treaties or Indonesian conservation laws.
• Perishable fresh foods, unpasteurized meat/dairy lacking export quarantine certificates.
• IATA Dangerous Goods: Flammable liquids, standalone lithium batteries, aerosol sprays, compressed gases, corrosive or radioactive substances.
• Counterfeit trademarked goods, pirated digital media, and pornographic or obscene materials.